BCCM-CSULB | Tech Window Services

Tech Window Services

Updated October 18, 2024

Sections on this page:
Location
Tech Window Hours
Service Policies & Forms
Piano Service Request

About

The Tech Window is where students can check out the following items:

Keys
Instruments
Lockers
Equipment

Location

The Tech Window is located in the upper room section between the Band Room (UMC-C311) and the Daniel Recital Hall.

Tech Window Summer Hours

Monday: CLOSED
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: CLOSED
Friday: CLOSED
Saturday & Sunday: CLOSED

Tech Window hours are subject to change. **Please make sure you have your student I.D. ready when you come to the Tech Window for services.

Tech Window Service Policies

Practice Room Keys

The use of CSULB facilities is a privilege that can be revoked at any time. Keys are NON-TRANSFERABLE and are to be used ONLY by individual checking out the key.

Practice Room keys are issued to students for the duration of the semester.

Facility Fee

There is a one-time $50 Facility Fee per semester, which covers all use of facilities, key and locker checkout. You must pay this using your MyCSULB account.

Practice Room Key Procedure

To obtain a practice room key, you must do all of the following:

Fill out the form on Canvas
Wait for Key Issue to notify you when your keys are ready to be picked up
Pick up your key at Key Issue, located at 1331 Palo Verde Ave. on the east side of campus. Make sure you bring you Student ID and your Class Schedule with you to the Key Issue window
Make sure you’ve paid your Facility Fee through your MyCSULB account

Deadlines and Penalties

All keys must be renewed or returned to technical services by the last day of the semester. Failure to secure facilities you accessed and return keys to Technical Services during posted hours will result in a financial obligation to the University that includes:

The replacement of the lost key
The cost of rekeying all affected locks
A late fee of $25 for each key that is out

All BCCM items that are left in the rooms will be considered late and the appropriate fees will be assessed. All non-BCCM items left in the rooms will be retained for 10 days, after which they are subject to disposal. A charge on your account will be sent to collections and will freeze any business that you have with the university until the charge is resolved.

Current Fee Schedule

The student/employee is responsible for lost or damaged keys, INCLUDING the financial responsibility to replace the key and fees to replace and/or rekey the locks affected. Rekeying fees may be applied at any time for lost or late keys and are at the discretion of the BCCM subject to its need to maintain the security of the facilities.

Late Key $25
Lost Key $25
Each Lock rekeyed $85 **note that some keys fit as many as 9 locks so the cost may be extensive. Do not loan or misplace keys!

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Instrument Checkout Policy

The use of BCCM musical instruments is a privilege that can be revoked at any time.

Instruments are issued to students for the duration of the semester. You must check out your instrument in person at Tech Window Services.

Instrument Checkout Fee

There is a one-time $50 Instrument Checkout Fee per semester, which covers the use of one or more instruments. You must pay this using your MyCSULB account.

**Please note that this fee is in addition the $50 Facility Fee.

Deadlines and Penalties

Instruments MUST be returned to the BCCM Tech Window by the following deadlines:

Methods Class Instruments must be returned BEFORE checking out the instrument for the next rotation. Students may have NO MORE THAN TWO instruments at a time. (Exceptions may be made with faculty permission)
Ensemble/Studio must be returned no later than the last day of finals week each semester

Current Fee Schedule

The student/employee is responsible for lost or damaged instruments, INCLUDING the financial responsibility to replace the instrument.

Fees for lost or damaged instruments will be applied to the student or faculty member’s CSULB account and a temporary hold will be placed until the fines are settled.

Late fees will include all semesters or breaks while the instrument was still checked out by the individual.

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Locker Checkout Policy

The use of BCCM lockers is a privilege that can be revoked at any time.

Lockers are issued to students for the duration of the semester. You may only use locks issued by the tech window.

Deadlines and Penalties

Lockers MUST be emptied and locks returned NO LATER THAN the last official day of the semester.
Any non-BCCM items left in the locker will be held for NO MORE THAN 10 days. After that time, items are subject to disposal.

Current Fee Schedule

If lockers are not vacated and locks not returned by the last official day of the semester, the student will be charged a $25 late fee for that semester
Lockers MUST be renewed PRIOR to finals week to access lockers during Winter Break. **Lockers are NOT accessible during Summer Break.

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Piano Service Request

If you are experiencing an issue with a BCCM piano or if you have dropped something inside a piano, please fill out this form.

Piano Service Issues

There are three main service issues with pianos (there are others).

Tuning—tuning is only related to sound (pitch). People often say the piano needs tuning because the key is stuck down or doesn’t play. The piano doesn’t need tuning for these issues. Tuning is only sound/pitch, almost everything else is mechanical.
Mechanical issues—The key is stuck down. The key won’t play. The pedal doesn’t work. The sound keeps ringing and ringing after the key is released. There’s a gong sound (broken string), the list goes on and on. If there is a mechanical issue it is very important to know which key(s) are the problem. The diagram below shows how to identify the key(s). It’s important to describe the issue, a few examples are listed above, there are many more.

Piano keyboard illustration with numbered piano keys.

Something has been dropped inside (usually a grand). This happens all the time and isn’t usually a problem, but it can be. This should always be reported to avoid possible problems. Please specify what was dropped inside. Please never try to remove an item yourself. Pianos have had unnecessary and irreparable damage done to them because of non-technicians trying to do this.

Piano Service Request Form

Please fill out the form thoroughly and describe your issue as best you can.

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California State University Long Beach Home CSULB College of the Arts Home

Tech Window Services

Sections on this page:
Location
Tech Window Hours
Service Policies & Forms
Piano Service Request

About

Location

Tech Window Summer Hours

Tech Window Service Policies

Practice Room Keys

The use of CSULB facilities is a privilege that can be revoked at any time. Keys are NON-TRANSFERABLE and are to be used ONLY by individual checking out the key.

Facility Fee

Practice Room Key Procedure

Deadlines and Penalties

Current Fee Schedule

Instrument Checkout Policy

The use of BCCM musical instruments is a privilege that can be revoked at any time.

Instrument Checkout Fee

Deadlines and Penalties

Current Fee Schedule

Locker Checkout Policy

The use of BCCM lockers is a privilege that can be revoked at any time.

Deadlines and Penalties

Current Fee Schedule

Piano Service Request

Piano Service Issues

Piano Service Request Form

Current Students

Breadcrumbs

Tech Window Services

Sections on this page:LocationTech Window HoursService Policies & FormsPiano Service Request

About

Location

Tech Window Summer Hours

Tech Window Service Policies

Practice Room Keys

Practice Room Keys

The use of CSULB facilities is a privilege that can be revoked at any time. Keys are NON-TRANSFERABLE and are to be used ONLY by individual checking out the key.

Facility Fee

Practice Room Key Procedure

Deadlines and Penalties

Current Fee Schedule

Instrument Checkout

Instrument Checkout Policy

The use of BCCM musical instruments is a privilege that can be revoked at any time.

Instrument Checkout Fee

Deadlines and Penalties

Current Fee Schedule

Locker Checkout

Locker Checkout Policy

The use of BCCM lockers is a privilege that can be revoked at any time.

Deadlines and Penalties

Current Fee Schedule

Piano Service Request

Piano Service Request Form

Piano Service Issues

Piano Service Request Form

Current Students

Sections on this page:
Location
Tech Window Hours
Service Policies & Forms
Piano Service Request