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California State University, Long Beach
Important information about the university's response to COVID-19
STARS/SOAR, Student Transition & Retention Services / Student Orientation, Advising & Registration
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Cancellation & Refund Policy

All SOAR Fees are non-refundable and non-transferable.

Submit your SOAR Fee payment at least 10 business days prior to your scheduled workshop date. Payments are made via MyCSULB through the Make a Payment link found under the Finances section. Acceptable online forms of payment are e-check (no convenience fee) and credit card (MasterCard, Discover, Visa, or American Express with a 2.75% service charge).

Unfortunately, there is no fee waiver available for the SOAR Fee and Financial Aid does not cover this fee.

If you encounter any challenges paying the SOAR Fee, please contact SOAR ( so that we may explore any available options.

As a reminder, the CSULB Enrollment Deposit is separate from the SOAR Fee.