Frequently Asked Questions

How do I know when to call the CARES Team?

If you have concerns, tell someone. CARES is available to consult and help plan interventions when necessary.

Who can make a referral to the CARES Team?

Anyone who feels a student’s behavior is concerning can make a referral. This includes students, parents, faculty, staff and community members. The CARES Team may need to ask additional questions to understand the issues involved and therefore require the ability to identify and contact the person making the referral.

What happens to the student in the CARES process?

CARES provides students with respectful and proactive support while offering resources that balances the educational needs of the students with the overall mission of CSULB.

Can CARES provide training for my unit?

Yes. Contact CARES to arrange training tailored to your situation and needs, including how to respond to disruptive, intimidating, or threatening behavior.

Will I violate student privacy rights if I contact CARES?

No, CARES members are CSULB employees who may share information from student records with other campus employees if there is a “legitimate educational interest.” If safety is at stake, the campus can disclose information as needed to prevent harm.

How do I know if a concerning behavior is a CARES issue, or is more appropriately handled by other campus resources?

You do not have to make that determination. The most important step is that you report the concerning behavior. If another campus resource is more appropriate, the CARES Team will refer the student and handle the transfer of information.

Can CSULB do anything about acts that take place off-campus?

Students are subject to discipline for certain off-campus conduct.

Who/Where should I call after hours?

In on-campus emergency situations, call University Police at (562) 985-4101. Counseling and Psychological Services (CAPS) has an after hour’s phone crisis counselor at (562) 985-4001.

How to Refer a Student to the CARES Team

Refer a student to the CARES Team by submitting a report through our secure online form or call the Dean of Students, Dr. Piya Bose at (562) 985-8670. If this is an emergency, please call 9-1-1 or University Police (562) 985-4101.