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California State University, Long Beach
Important information about the university's response to COVID-19
Counseling and Psychological Services, CAPS
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Counseling and Psychological Services (CAPS)

About CAPS

Counseling and Psychological Services (CAPS) helps students meet the personal challenges associated with identifying and accomplishing academic, career, and life goals. Our services include short-term counseling for individuals, group counseling, career development counseling, referral services, psychoeducational workshops, and crisis intervention. Read more about CAPS.

When to Ask For Help

Sometimes personal problems require more assistance than can be found within your own circle of support.

CAPS offers counseling for students who are struggling with issues such as family and social relationships, romantic relationships, life transitions, sexuality, grief, stress, sexual assault, anxiety, loss of motivation, or depression. If you have any of these concerns or would like general professional assistance, please come in or call for an intake appointment.

From the Director of CAPS: Dr. Bongjoo Hwang

Update: June 9, 2020

Dear CSULB students and campus community,

We at CAPS would like to offer the following addendum to our initial statement.

The match that has reignited a movement was the killing of George Floyd. His death is not a singular occurrence and reflects a longstanding and entrenched history of structural and systemic injustice and violence. Like so many before him, his death is a call for change; his death is a call for action, solidarity, reflection, and education. For some, the understanding that the United States of America does not offer the same protections, rights, and privileges to all its people, may seem far-fetched. But George Floyd’s public death illustrates this truth: for decades, the United States has enacted a system of oppression on its Black and Brown people.

We recognize that it is not enough to be saddened by these injustices; it is our duty to act to dismantle the systems of oppression that hold anti-Blackness in place. CAPS iscommitted to addressing anti-blackness and other forms of systemic oppression, racism, and discrimination, both internally as a center and externally in our community.

As a staff, we have begun and will continue the dialogue around race and privilege. Clinical policies and procedures are being re-evaluated to ensure that students feel safe and are treated with dignity and respect. We pledge to create spaces of support and spaces of healing specifically for Black and non-black students and will continue to assess how CAPS can further support the mental health needs of our diverse CSULB community.

In solidarity,

The CAPS Team

 

UPDATE: May 27, 2020

Dear CSULB students and campus community,

In light of recent news highlighting discriminatory and deadly acts towards Black/African American people in our country, the CAPS team is reminded of the difficulty many of our students face on a daily basis. These injustices happen all too often and are also not isolated to just our Black and African American community. We have also become increasingly aware of Asian/Asian American people being blamed for the COVID-19 pandemic and targeted for retaliatory attacks and harassment. These are just the most recent stories in the news, though we know there have been many in our history for all people of color.

The CAPS team identifies as a center focused on social justice, and we condemn any kind of bias and hatred that unfairly oppress any group of people. We wanted to acknowledge that these recent incidents can have negative and profound psychological impact on the individuals who identify themselves similarly. If you are affected by these incidents, we would like you to know that CAPS is here for you. If you would like to talk to a counselor to process the impact of these experiences, please call our main number 562-985-4001.

Sincerely,

CAPS Team

 

UPDATE: March 23, 2020

Special Advisory Related to CSULB Counseling Services during the COVID-19 Pandemic

Due to the current Corona Virus (COVID-19), Cal State Long Beach has moved instructional classes and services online. The university is committed to the health and safety of its students and are following the directives of the State of California and health experts. Similarly, Counseling and Psychological Services (CAPS) is suspending all face-to-face counseling services, therapy groups, and workshops, and moving to remote (telehealth) services. We are committed to our students and are working to meet the mental health needs of our campus during this time.

It is important to note that remote or telehealth services has differences from traditional in-person counseling services. In a situation such as now, it can provide access to services for students even when our facilities and the campus are closed to access.

Here are important guidelines to remember:

  • We do have counselors over the phone for crises and emergencies. Our current hours are Monday thru Friday 9 AM to 3 PM, during this time you can call our main number at 562-985-4001 and ask to speak to a counselor. After hours and on weekends, you can call that same number and follow the instructions to connect to a counselor.
  • There may be disruptions in services with CAPS as the situation unfolds. We will try our best to keep our website up to date with this information.
  • Communication and connection to CAPS may be slower than normal due to the fact that counselors will be working remotely from the main office and each other. We will try our best to respond in a timely manner.
  • Our services will be limited in comparison to what we can normally offer. We will assess your needs and try to provide short term services via telehealth or we may recommend that you connect to other mental health services in your area. A counselor will help you to find those referrals based on your location.

March 13, 2020

Dear students, faculty, and staff,

While our university transitions to alternate modalities of learning and acts to keep our community safe in response to the Coronavirus (COVID-19), we want to inform you that Counseling and Psychological Services is still operating with normal business hours and will continue to provide services for the campus community. Any updates and adjustments to our services will be provided as they become available.

Your health and well-being are our primary concern and we want you to feel empowered to make the decision to attend or cancel your sessions at CAPS. It is important to work together to stop the disease from spreading. For that purpose, CAPS will use telephone or zoom as much as possible to provide counseling services or brief check-ins until the COVID-19 pandemic has been controlled and we can provide in-person services more safely. If you are having a crisis and want to talk to a counselor, please call CAPS at (562) 985-4001.

If you are not feeling well and showing signs of a fever, cough, difficulty breathing or other symptoms (chills, body aches, sore throat, headache, diarrhea, nausea/vomiting), please stay home, cancel your appointment, and contact your healthcare provider right away or Student Health Services at (562) 985-4771.

For life-threatening emergencies, please call 911 or campus police at (562) 985-4101. If it is a mental health emergency, you can also contact the National Suicide Prevention Lifeline 24/7 at (800) 273-8255 or you can message the Crisis Text Line by texting “HOME” to 741-741 and a crisis responder will assist you.

The news about the disease and speculation and anticipation of it becoming widespread, may cause feelings of increased uncertainty and anxiety in all of us. Here are a few tips from the American Psychological Association to help you manage your anxiety, put the information you’re hearing in perspective and maintain a positive outlook.

1. Keep things in perspective. Although the number of cases change each day, the number of confirmed infections in the United States is still low. Take a deep breath and remind yourself that the news coverage on this issue does not necessarily mean that there is a threat to you or your family.

2. Get the facts.  Adopt a more curious approach from information you obtain from the media, friends, and family. Find a credible source you can trust. The following websites are credible sources to get the most updated information about COVID-19.
 U.S. Centers for Disease Control and Prevention
World Health Organization-COVID-19 Outbreak
LA County Public Health- Learn More About the Coronavirus
CSULB Updates in Response to COVID-19


3. Communicate with children.  If you have children, discuss the information that is honest and age appropriate. Parents and caregivers can help reduce stress in children by focusing on routines and schedules. Children often observe your behaviors and emotions for cues on how to manage their own feelings during this time. The Child Mind institute provides helpful guidance on how to speak to children about the corona virus.
Child Mind Institute: Talking to Children about the Coronavirus


4. Keep connected. Maintain social networks. Talking with friends and family can foster a sense of normality and provide outlets for sharing your thoughts and feelings, and relieve stress.
5. Seek additional help. If you are experiencing overwhelming nervousness, a lingering sadness, or other prolonged reactions that adversely affecting your studies,  job responsibilities or interpersonal relationships, or daily functioning (eating, sleeping, brushing your teeth) , please consult with a trained mental health professional, such as a counselor from CAPS. Our counselors can assist people under distress and help them find effective ways to manage difficulties. The following are additional self-help resources.

- CSULB, Counseling and Psychological Services: Self-Care Mobile Apps
-
CSULB, Project OCEAN: Digital Resource Card
-
Center for Disease Control and Prevention: Mental Health and Coping during COVID-19
-The JED Foundation: Tips for Managing Stress & Worries

 

 

Important Numbers
Office Name Hours Phone
Counseling and Psychological Services
Monday through Friday,
8:00 AM to 5:00 PM
24-Hour access to a counselor by phone
(562) 985-4001
Student
Health Center

Monday, Tuesday, Thursday & Friday 8:00 AM-5:00 PM

Wednesday 9:00 AM to 5:00 PM

Closed weekends and campus holidays

(562) 985-4771
University Police
24 Hours/Day,
7 Days/Week Call 911
(562) 985-4101
Women and Gender Equity Center

Monday through Friday,
9:00 AM to 5:00 PM

After 5 PM contact: YWCA GLA Sexual Assault Crisis Services 24 Hour Crisis Hotline

(562) 985-8576

(877) Y-HELPS-U

(877) 943-5778

News & Events

For information on our Programs, Workshops and additional resources, please visit our Virtual Mental Wellness Center!

Mental Health First Aid (MHFA)

To register for a MHFA Open Session, please click here.

To request a MHFA workshop, please click here.

CARES

Read more about information on refering a student to the CARES Team

CSULB Counseling and Psychological Services (CAPS) Accredited by the International Accreditation of Counseling Services, Inc.

CAPS Workshop Evaluation Form
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