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California State University, Long Beach
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Student Email Guidelines

Purpose and Scope

This guideline defines service offering, policies, requirements and provisions governing the use of Student Email Services provided by California State University, Long Beach. Please note that other Microsoft features (non-email services) are not supported by the University.

For general information regarding Acceptable Use of CSULB Electronic Communications Systems and Services.



Active students are eligible for Student Email Services.
Active students are matriculated students who have been accepted for admission to the University and have registered in a curriculum and are pursuing courses toward a degree. American Language Institute, College of Continuing and Professional Education (CCPE) students taking courses for credit, and those on approved academic leave are also included.


Individual email accounts are provisioned for students. For new students, unless the student has designated a preferred email account, the account generated will be considered the individual’s preferred email account and will be used for official communication. A student can designate their preferred email account by following the instructions on MyCSULB

Faculty and staff who are also students will not receive a new email account and should continue to use their accounts.

Suspending/Deleting Accounts (De-provisioning)

An email account will be suspended or deleted according to the following procedures:

  1. Standard termination:  Anyone who does not have current student status will receive notification that their account will be shut down. The account owner must contact Enrollment Services at 562.985.5471 to resolve any student status issues.
  2. Violation of Acceptable Use Policy: as defined in Acceptable Use of CSULB Electronic Communications Systems and Services 
  3.  Disciplinary: ITS will handle the account based on Judicial Affairs or University Police Department direction. This will generally involve suspending, deleting or reassigning the account.

Account Names

  • Account names will be provisioned in the format:
  • Account name changes are available on exception basis only.
  • Following the deletion of an email account, an account name will not be reassigned for 6 months.

Campus-wide Email Directory

Student email names and addresses will be displayed in the email directory unless the student has a restricted record.


Email forwarding to external ( addresses is permitted. Individuals forwarding email are responsible for maintaining a current forwarding email address.


To authenticate users, CSULB Campus IDs and Passwords will be shared with Microsoft. Names and email addresses will also be shared and listed in the directory unless an individual has a restricted record. View Microsoft's privacy practices.