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California State University, Long Beach

Reference Library


Author Title
Bolton, Robert and Bolton, Dorothy People Styles at Work
Bolton, Robert People Skills
Booher, Dianna Communicate With Confidence! How To Say It Right The First Time and Every Time
Bradberry, Travis and Greaves, Jean The Emotional Intelligence Quick Book
Brinkman, Rick and Kirschner, Rick Dealing with People You Can't Stand
Burley-Allen, Madelyn Listening: The Forgotten Skill
Canary, Daniel J. and Cupach, William R. Competence in Interpersonal Conflict
Carlson, Dwight L. Overcoming Hurts and Anger
Carlson, Richard Don't Sweat the Small Stuff...and it's all small stuff
Christensen, John and Lundin, Stephen C. and Paul, Harry Fish
Cloke, Kenneth and Goldsmith, Joan Resolving Personal and Organizational Conflict
Collins, Jim Good to Great
Crabb, Dr. Larry and Allender, Dr. Dan Encouragement
Crowe, Sandra A. Since Strangling Isn't An Option
Deci, Edward L. Why We Do What We Do
Dinkmeyer, Dr. Don and Losoncy, Dr. Lewis The Skills of Encouragement
Donoghue, Paul J. and Siegel, Mary E. Are You Really Listening?
Durand, Dave Perpetual Motivation
Fahlman, Clyde Laughing Nine to Five
Fisher, Roger and Shapiro, Daniel Beyond Reason
Goleman, Daniel Emotional Intelligence
Gopin, Marc Healing The Heart Of Conflict
Greive, Bradley Trevor A Teaspoon of Courage
Heen, Sheila and Bruce, Patton and Stone, Douglas Difficult Conversations
Horn, Sam Conzentrate
Horn, Sam Take the Bully by the Horns
Horn, Sam What's Holding You Back?
Johnson, Spencer Who Moved My Cheese
Kratz, Dennis M. and Kratz, Abby Robinson Effective Listening Skills
Kritek, Phyllis Beck Negotiating At An Uneven Table
Manz, Charles C. Emotional Discipline
Maravelas, Anna How to Reduce Workplace Conflict and Stress
Namie, Gary and Namie Ruth The Bully at Work
Nelson, Bob 1001 Ways to Take Initiative at Work
Pease, Barbara and Allan Why Men Don't Listen and Women Can't Read Maps
Schwalbe, Will and Shipley, David Send
Slyke, Erik J. Van Listening to Conflict
Swets, Paul W. The Art of Talking So That People Will Listen
Thomas, Kenneth W. Intrinsic Motivation at Work
Thompson, George J. Verbal Judo
Ury, William Getting Past No
Voges, Ken and Braund, Ron Understanding How Others Misunderstand You
Weeks, Dudley The Eight Essential Steps to Conflict Resolution
Wheeler, Forrest Using The Power Of Humor
Wiersbe, Warren W. The Bumps Are What You Climb On