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California State University, Long Beach
Lois J. Swanson Leadership Resource Center
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Student Assistant Training Program



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What is the Student Assistant Training Program?

The Student Assistant Training Program (SATP) is a program composed of two required professional development workshops and continued support. The goal of the program is to give student assistants critical tools in customer service, business etiquette, and computer applications so they can thrive in their positions.

The benefits of student professional development can immediately impact the level and quality of work of our students. Since many of our student employees are front desk staff and may also have interactions with key figures on- and off-campus, they really are the "face" of our institution. Providing them with the opportunity to participate in the SATP should cause them to take more responsibility for their roles as representatives of the university while enriching the experience of working on campus.

The components of the program:

  • The Computer Toolbox: A 2-hour workshop held in a computer lab covering intermediate skills in Microsoft Word, Excel, and PowerPoint with other helpful computer tips
  • Customer Service & Etiquette: A 90-minute workshop designed to develop good customer service skills, time management strategies, and e-mail, phone, and office etiquette
  • On-going Support: Students can participate in the Student Assistant Training Program BeachBoard page where they can access helpful documents and receive announcements and other communication regarding the program

If you are a student assistant or a supervisor and you are interested in getting involved in the Student Assistant Training Program, please call the Lois J. Swanson Leadership Resource Center at (562) 985-1936.