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California State University, Long Beach
CARES Team
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When to Contact the CARES Team

Contact CARES when a student’s observed or reported behavior causes you concern. Trust your instincts, and ask for help if you have concerns about a student. Don’t wait until the situation deteriorates, seek advice early. The Family Educational Rights and Privacy Act (FERPA) does not prohibit the sharing of personal observations and knowledge about a student among campus officials when there is a legitimate concern related to campus safety. You may have concern and should refer to the CARES Team if the student:

  • Exhibits an abrupt change in performance, behavior or appearance;
  • Demonstrates a pattern of absences from class or activities;
  • Engages in bizarre behavior or seems to be disconnected from reality;
  • Is disruptive in class, in the residence halls, during advising sessions, etc. and does not stop when you instruct him/her to do so;
  • Asks for help in dealing with personal issues that are out of your role as a faculty or staff member;
  • Has engaged in behavior that causes you or others to be concerned for safety (e.g. yelling, intimidation, name-calling);
  • Creates a hostile environment in class (others stop attending because of the student);
  • Threatens to harm him/herself or others;
  • Writes about committing violent acts;
  • Is consistently angry or depressed.

Refer a Student to the CARES Team

Refer a student to the CARES Team by submitting a report through our secure online form or call the Associate Vice President and Dean of Students, Dr. Jeff Klaus at (562) 985-8670. If this is an emergency, please call 9-1-1 or University Police (562) 985-4101.


If this is an emergency, please call 9-1-1 or University Police (562) 985-4101.