Skip to Local Navigation
Skip to Content
California State University, Long Beach
Office of the Provost, Division of Academic Affairs Home
Print this pageAdd this page to your favoritesSelect a font sizeSelect a small fontSelect a medium fontSelect a large font

Collaborate for Students

If you are using a PC:

In Firefox

Once you click on the hyperlink, Firefox should open the page "Launching Blackboard Collaborate" in a new tab/window. Launching Blackboard Collaborate page

Click OK when the file action box appears.

Collaborate download box

Wait for the room to fully load.

In Internet Explorer

Once you click on the hyperlink, Internet Explorer will likely block the pop-up and prompt you to either to "Allow once" or set "Options for this site" for pop-ups. You can either click "Allow once" or set the option to always allow pop-ups from BeachBoard.

Internet Explorer popup blocker message

Click on the hyperlink for the room once more. Internet Explorer should open the Launching Blackboard Collaborate page in a new tab/window. Click Open when Internet Explorer prompts you to Open, Save, or Cancel, the file.

Internet Explorer Collaborate room download message

Wait for the room to fully load.

*Note: If you are using Safari, you must disable the pop-up blocker first, as it will not even display the pop-up blocker message that Internet Explorer does.

If the room does not load

If the room does not load, there are a few things to check. First, try using Firefox, as other browsers' pop-up blockers can prevent the room from opening. Second, make sure you do not have Skype running in the background as it can disrupt Collaborate. Third, check your Java. If you have Java 7 and the you see the purple Blackboard Collaborate page but the room never loads, try uninstalling Java 7 and reinstalling Java 6.

If you are using a Mac

If you are using a Mac, you will need to download the Blackboard Collaborate Launcher, which will be used instead of Java. You should be prompted to download the Launcher when you click on the hyperlink for a room. If so, use these step-by-step instructions to download and use the Launcher. If not, use this link to download it directly.

Getting Started

Guides and Demos

Back to top