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Student Frequently Asked Questions

General FAQs
Dropbox FAQs
Email FAQs

Why can't I see my course listed under My Courses and Organizations?
There are a few reasons why you might not see a course listed under My Courses and Organizations. If you have just added the course in MyCSULB, please wait approximately 24 hours for the system to place you in the course and it to show up under My Courses and Organizations. However, if an instructor has not activated a course or organization it will not show up under My Courses and Organizations. If you are missing a course or organization, please contact the instructor of the course or organization.

Why can't I see the dropbox assignment that my instructor says he posted?
If your instructor said that they posted a dropbox assignment but you cannot see it, it is possible that your instructor forgot to make the dropbox assignment available. Please contact your instructor.

How do I change my email address on BeachBoard?
BeachBoard’s user data—including name, Campus ID, and email address—is sent directly from MyCSULB and is updated nightly. Therefore, all email address changes must be made in MyCSULB. MyCSULB will process your email address change request and will update your email address in BeachBoard by noon of the following day. See Change My Email Address for more information.

Can I access BeachBoard via my mobile phone?
Yes, if you have Internet on your phone you can access the new BeachBoard via your mobile phone by visiting and logging in with your Campus ID and Password. The mobile version is only for viewing content, news items, bookmarks, and grades. You cannot send email, submit dropboxes or participate in discussions via the mobile version of BeachBoard.

How do I know if I submitted my dropbox assignment successfully?
When you submit a dropbox assignment you will automatically receive a confirmation email sent to your preferred email (set in MyCSULB.

What is the maximum file size limit that I can upload to a dropbox assignment?
The maximum file size is 20480KB or 20MB per submission.

I replied to an email my instructor sent through BeachBoard, but they said they haven't received it. Why not?
When receiving an email sent through BeachBoard, the From email address will always read ";" however, this is not a real email address. The real email address (the sender's preferred email address) should populate the To field when you click Reply. If you reply to an email by copying and pasting the @beachboard address, the receipient will not receive your email.

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