Usability Evaluation Services
We evaluate the following four dimensions of usability:
- How effective and efficient a product or site is at supporting users goals, purposes, and objectives.
- How easy a product or site is to learn how to use for beginners.
- How easy a product or site is to use for experienced users.
- To what extent users prefer a product or site over others available.
We offer the following usability evaluation services:
- User Needs Assessments:
- used to determine the scope and significance of users' needs.
- used to define the goals, environmental constraints, and processes necessary for a product to fulfill its intended purpose(s).
- done using surveys, focus groups, interviews, task analyses, and/or observation.
- Walkthrough and Heuristics (guideline) Evaluations:
- used to review the user interface of a product or web site.
- prerequisites to user testing.
- done by trained evaluators who apply empirically derived usability heuristics (guidelines) as they "walkthrough" the product or site interface.
- For samples of our Walkthroughs and Heuristic Evaluations Contact Us
- User Testing:
- used to determine what works and what doesn’t for users.
- used to generate potential solutions to problems.
- done by having representatives from the target user population use the product or site
- in a laboratory setting where they are videotaped as they attempt to accomplish specific tasks (Lab user testing)
- in the context of the "real world" environment (e.g. home, classroom, office, lab) for which a product or site was designed (Field user testing). Users are videotaped when the field testing environment allows it.
- Hybrid usability testing combines methods to best meet the needs and constraints of the users and/or the testing environment.
- For samples of our Lab User Testing work Contact Us